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Technical Support Information

Dow Jones Reprint Services and Rightslink websites support the following browsers
and operating systems. These sites are best viewed using Microsoft® Internet Explorer browser.
For optimal performance, it is recommended that you use one of the following:

Browsers

 

Microsoft Windows
Microsoft Internet Explorer 5.5 or higher
Netscape Navigator/Communicator 6.0 or higher
Mozilla Firefox 1.0 or higher

Apple Macintosh
Microsoft Internet Explorer 5.1 or higher
Netscape Navigator/Communicator 6.0 or higher
Mozilla Firefox 1.0 or higher
Safari
Operating Systems  
Microsoft Windows
Microsoft Windows 98, ME, 2000, XP, NT4 SP6
Apple Macintosh
Apple MacOS 10+

Your browser should be enabled to support JavascriptT and cookies.  Disabling either
of these features may reduce functionality on these Web sites.

Do you know your browser version?

For Microsoft Windows, verify your currently installed version by selecting "About..." from the Help menu on your browser.  The browser version will appear on the next screen.

For Macintosh, verify your currently installed version by selecting "About..." from the Apple menu on your browser.  The browser version will appear on the next screen.

If you need to upgrade your browser:

We suggest you check with your organization's network administrator or technical support for assistance first. If you need to upgrade yourself, you can visit the following sites:

.  Internet Explorer:

Visit Internet Explorer Home for Microsoft product information, support, and upgrading instructions.

.  Netscape:

Visit Netscape Browser Central for information, support, and upgrading instructions.

•  Safari:

Visit Apple for information, support, and upgrading instructions.

•  Firefox:

Visit Mozilla for information, support, and upgrading instructions.

Troubleshooting error messages

Dow Jones Reprint Services and Rightslink require both Java scripting and cookies to be turned on.

If Java scripting and cookies are both turned on and you are still encountering error messages, contact Rightslink Customer Service at:

877-622-5543 or 978-777-9929, Monday - Friday, 8:30AM - 5:00PM EST or email customercare@copyright.com

 


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